You are aware of all work-related policies and procedures.

You demonstrate an understanding of the link between your own job responsibilities and team goals and needs. You adhere to policies and procedures.

You look beyond the requirements of your own job to offer contributions to overall organizational operations.

You focus and guide others in achieving organizational results. You hold team members accountable for work standards and expectations by taking action when standards are not met.

You provide oversight of complex procedures, including delegating responsibilities and checking in to see that standards are met.

Job Aides provide tailored task guidance and support, at the moment of need, as part of work. Examples include handouts, instructional guides, "cheat sheets," or other performance support materials.

You can participate in recorded interactive webinars and complete learning activities in real-time through the offerings below. To complete any webinar, you will need to access and complete all listed learning materials listed for each.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.