You ask questions and look for information that helps to identify the symptoms and causes of everyday problems. You suggest remedies that meet the needs of the situation. You resolve problems and make supervisors aware of potential issues as appropriate

You investigate issues with uncertain causes. You ask for information from others to help identify the symptoms and causes of problems. You suggest alternative approaches that meet the needs of the organization, the situation, and those involved

You apply problem-solving techniques to diagnose and solve work-related and interpersonal problems. You are able to determine the potential causes of the problem and develop ways to validate your conclusions. You regularly consider the alternatives, risks, and benefits for a range of potential solutions.

You are able to diagnose problems using tools and techniques from multiple angles. You probe underlying issues to generate multiple potential solutions. You proactively anticipate and prevent problems and identify potential consequences and risk levels.

You are able to anticipate problem areas and associated risk levels. You regularly sets standards to define critical issues and solutions to complex problems.

These short informational videos include whiteboard animations and other tutorials on topic related to this competency.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

You can participate in recorded interactive webinars and complete learning activities in real-time through the offerings below. To complete any webinar, you will need to access and complete all listed learning materials listed for each.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.