Interpersonal Skills

DEFINITION

Builds and maintains relationships through trust and commitment. Engages, inspires, and works well with others. Treats others with dignity and respect. Considers and responds appropriately to the needs and feelings of different audiences/situations/cultures. Actively solicits and considers feedback. Exemplifies professionalism, tact, and empathy. Demonstrates the aspects of emotional intelligence including the ability to regulate and apply one’s emotions and help others do the same.

Proficiency Levels

(Use these to find learning content on this page that is best suited for you. See the ECA and WFD Continuum for more.)

1 - Awareness
2 - Basic
3 - Intermediate
4 - Advanced
5 - Expert

You relate to people in an open, friendly, and professional manner.

You cooperate and work to gain support and commitment from others when performing tasks.

You present yourself in a professional manner to maintain image and credibility. Tactfully discuss subjects in a constructive and positive manner.

You foster cooperation, collaboration, and communication with others to accomplish tasks.

You accurately interpret what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal communications and use those interpretations to achieve positive outcomes.

Learning Content

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