Managing Conflict

DEFINITION

Handles and resolves organizational discord in a timely manner through assessing stakeholder perspectives and facilitating constructive dialogue. Identifies and defuses conflicts including those that have the greatest potential for damage to the organization.

Proficiency Levels

(Use these to find learning content on this page that is best suited for you. See the ECA and WFD Continuum for more.)

1 - Awareness
2 - Basic
3 - Intermediate
4 - Advanced
5 - Expert

You do not avoid or ignore conflict. You openly invite others to express their points of view.

You are able to express disagreements in a calm way that does not attack or disparage others.

You help uncover underlying issues and information causing conflict. You stay focused on desired outcomes when managing conflict.

You negotiate win-win outcomes in efficient and effective ways that are consistent with organizational values and objectives.

You are able to resolve conflicts arising at senior levels due to competing objectives, limited resources, or differing perspectives. You model conflict management techniques for others.

Learning Content

Access our library of on-demand content for this competency here!

Infographics
Job Aides
Podcasts
Videos
Webinars
White Papers

Infographics provide a visual representation of information related to their topic of learning. They are often used in support of training activities, such as formal courses or independent studies, but may also be useful for employees as stand-alone resources.

Name	Awareness / Basic	Intermediate
5 C's of Conflict Management		✓
Find and Resolve Underlying Issues		✓
Combatting Common Sources of Conflict on Virtual Teams	✓
Conflict Management Strategies		✓

Job Aides provide tailored task guidance and support, at the moment of need, as part of work. Examples include handouts, instructional guides, "cheat sheets," or other performance support materials.

Name	Awareness / Basic	Intermediate	Advanced / Expert
Credibility: How to Create and Maintain Yours	✓
Productive Conflict at Work: Recognizing & Responding to the Seven Styles of Argument	✓

These 5 – 10 minute podcasts include facilitated discussions on select competency-related topics. They contain tips and techniques listeners can learn and quickly apply on-the-job.

Name	Intermediate	Advanced / Expert
Embracing Conflict in the Workplace	✓
Nature and Causes of Conflict	✓
Stress and Well-Being	✓
Interests, Not Positions	✓
Understanding the Role of the Conflict Coach		✓
Cultivating Empathy at Work	✓
Five Deep Sources of Conflict and How to Resolve Them		✓

These short informational videos include whiteboard animations and other tutorials on topics related to this competency.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

Name	Awareness / Basic	Intermediate	Advanced / Expert
The Blame Cycle (registration required)	✓	✓	✓
Tactics for Mediation: Option 1 - Watch through YouTube (URL: youtu.be/1lCIEVlZvC0) Option 2 - Download file directly		✓

You can participate in recorded interactive webinars and complete learning activities in real-time through the offerings below. To complete any webinar, you will need to access and complete all listed learning materials listed for each.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

Name			Awareness / Basic	Intermediate	Advanced / Expert
Intern Forum - Conflict Management	Slides: For live sessions	Workbook: For both live and recorded sessions	✓
Remaining Productive During Conflict	On-demand recording: Option 1 - Download file directly	Workbook: For both live and recorded sessions		✓
Finding Underlying and Unstated Issues	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/O6OqhQTKGsQ) Option 2 - Download file directly	Workbook: For both live and recorded sessions		✓
Seeking Multiple Points of View	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/Cxh-k6WVDDs) Option 2 - Download file directly	Workbook: For both live and recorded sessions	✓
Managing Team Conflict	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/eYQuGeEAw2M) Option 2 - Download file directly	Workbook: For both live and recorded sessions			✓
The Common Drivers of Internal Organizational Conflict	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/HerObKHg7Qc) Option 2 - Download file directly	Workbook: For both live and recorded sessions			✓
Challenging Conversations	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/vKT_fMMK3RM) Option 2 - Download file directly	Workbook: For both live and recorded sessions			✓
Managing Conflict by Improving Emotional Intelligence	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/uO6PNOWycdU) Option 2 - Download file directly	Workbook: For both live and recorded sessions		✓
Addressing Team Conflict in a Virtual Environment	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/5k1SLrnW4Sk) Option 2 - Download file directly	Workbook: For both live and recorded sessions	✓
Coaching Through Conflict	On-demand recording: Option 1 - Open Through YouTube (URL: youtu.be/rurgzNlEUFw) Option 2 - Download file directly	Workbook: For recorded sessions			✓

White papers provide concise information about complex topics. They are written to help readers solve issues and make decisions within the workplace.

Name	Awareness / Basic	Intermediate	Advanced / Expert
Managing Interpersonal, Intergroup, and Intragroup Conflict			✓
Learning & Coaching Through Conflict			✓

Looking for something else? Check out the Career Compass Catalog.

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Managing Conflict

DEFINITION

Proficiency Levels

Learning Content

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