Communicating for Results

DEFINITION

Clearly and effectively transmitting technical and enterprise concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listening attentively and for comprehension. Reinforcing words through empathetic body language and tone.

Proficiency Levels

(Use these to find learning content on this page that is best suited for you. See the ECA and WFD Continuum for more.)

You appropriately express your opinions. You communicate with peers in ways that support transactional activities. You share information and ask questions prior to acting.

You communicate in ways that support team activities. You seek and share opinions. You explain the immediate context of situations and ask appropriate questions.

You communicate with co-workers at all levels in ways that support problem solving. Seeks and shares judgements and handles conflict empathetically. You explain the context of complicated situations and asks probing questions.

You speak with, compose documents for, and deliver presentations to, all levels of co- workers and peers to support problem-solving and planning. You seek consensus with team members and colleagues. You debate opinions, test understanding, and clarify judgments. You explain the context of complex situations and demonstrate active listening.

You speak with, compose documents for, and create/deliver presentations to leaders and external groups. You guide discussions with leaders and external partners in ways that support planning and decision-making. You challenge assumptions and model active listening skills, including interpretation of non-verbal communications.

Learning Content

Access our library of on-demand content for this competency here!

 

These 5 – 10 minute podcasts include facilitated discussions on select competency-related topics. They contain tips and techniques listeners can learn and quickly apply on-the-job.

 
Name Awareness / Basic Intermediate Advanced / Expert

Seven Styles of Learning

 

 

Interpersonal Communications 

 

 

Lead Dynamic Discussions - Decision Making

 

 

Lead Dynamic Discussions -
Facilitation Techniques

 

 

These short informational videos include whiteboard animations and other tutorials on topic related to this competency.

Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

Name Awareness / Basic Intermediate Advanced / Expert

Leading Virtually (registration required)

Checking for Understanding:
Option 1 - Open Through YouTube  (URL: youtu.be/lEY0xr3rMl4)
Option 2 - Download file directly

 

 

You can participate in recorded interactive webinars and complete learning activities in real-time through the offerings below. To complete any webinar, you will need to access and complete all listed learning materials listed for each.


Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

Name Awareness / Basic Intermediate Advanced / Expert

Description: Explore best practices for engagement, communication, and collaboration in a virtual environment. Learn the difference between interpersonal trust and task-based trust and how to develop both within a virtual setting. Acquire action steps to immediately improve your skills.

Checking for Understanding 
- Did the Message Get
Through?

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/kll2iIHP0ik)
Option 2 - Download file directly

Workbook: For both
live and recorded
session

 

 

Context Matters!

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/aWJS5GuHzMA)
Option 2 - Download file directly

Workbook: For both
live and recorded
session

 

 

Virtual Collaboration
for Employees*

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/K-MR61Sud10)
Option 2 - Download file directly

Workbook: For both
live and recorded
sessions

 

Description: Learn about your unique role in fostering and facilitating a collaborative virtual work environment, along with best practices to support a variety of initiatives and needs. Acquire steps to immediately improve a team’s productivity and boost individual engagement.

Virtual Collaboration
for Leaders*

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/l1swVjJ5bFU)
Option 2 - Download file directly

Workbook: For both
live and recorded
sessions

 
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