You check your own understanding of others’ communication (e.g. paraphrase, ask questions). You listen to differing points of view to promote mutual understanding.

You persuade others by using concrete examples to make a point. You recall others’ main points and take them into account in your own communication. You identify main negotiating points of a given issue and engage in negotiation.

You use compelling arguments to convey conclusions and ideas. You understand others’ underlying needs, motivations, or concerns and adjust communication effectively. You demonstrate empathy with other’s positions. You negotiate based on first-hand observations and information collected from both sides and avoid using hearsay or personal opinions.

You communicate complex issues clearly and credibly with widely varied audiences. You use situations to create a desired impact and to maximize the chances of a favorable outcome. You prepare and effectively negotiate to achieve a specific objective. You make realistic compromises and focus on achieving value-added results

You handle strategic communication issues in high-visibility situations. You handle difficult on- the-spot questions and use experts or other third parties to influence. You demonstrate more than one negotiating style and adapt as required. You demonstrate an ability to step back when necessary, from the negotiation process while staying focused on the objective. You take well though-out and impactful actions to win a point or reach an agreement.

These short informational videos include whiteboard animations and other tutorials on topics related to this competency.

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