Influencing and negotiating

DEFINITION  

Using persuasion to gain support and cooperation; exploring positions and alternatives to reach outcomes that gain acceptance of all parties.

Proficiency Levels

(Use these to find learning content on this page that is best suited for you. See the ECA and WFD Continuum for more.)

You check your own understanding of others’ communication (e.g. paraphrase, ask questions). You listen to differing points of view to promote mutual understanding.

You persuade others by using concrete examples to make a point. You recall others’ main points and take them into account in your own communication. You identify main negotiating points of a given issue and engage in negotiation.

You use compelling arguments to convey conclusions and ideas. You understand others’ underlying needs, motivations, or concerns and adjust communication effectively. You demonstrate empathy with other’s positions. You negotiate based on first-hand observations and information collected from both sides and avoid using hearsay or personal opinions.

You communicate complex issues clearly and credibly with widely varied audiences. You use situations to create a desired impact and to maximize the chances of a favorable outcome. You prepare and effectively negotiate to achieve a specific objective. You make realistic compromises and focus on achieving value-added results

You handle strategic communication issues in high-visibility situations. You handle difficult on- the-spot questions and use experts or other third parties to influence. You demonstrate more than one negotiating style and adapt as required. You demonstrate an ability to step back when necessary, from the negotiation process while staying focused on the objective. You take well though-out and impactful actions to win a point or reach an agreement.

Learning Content

Access our library of on-demand content for this competency here!

 

Infographics provide a visual representation of information related to their topic of learning. They are often used in support of training activities, such as formal courses or independent studies, but may also be useful for employees as stand-alone resources.

 

Name

Awareness / Basic

Intermediate

Advanced / Expert

Gaining Influence Through the 8 Pillars of Competence

 

 

3 Dos and Don’ts to Build your Influence

 

 

Job Aides provide tailored task guidance and support, at the moment of need, as part of work. Examples include handouts, instructional guides, "cheat sheets," or other performance support materials.

 

Name

Awareness / Basic

Intermediate

Advanced / Expert

5 Ways to Influence More Effectively

 

 

Preparing Your Negotiation Strategy 

 

 

These 5 – 10 minute podcasts include facilitated discussions on select competency-related topics. They contain tips and techniques listeners can learn and quickly apply on-the-job.

 

Name

Awareness / Basic

Intermediate

Advanced / Expert

Tough Negotiations: Breaking Deadlocks and Getting Negotiations Back on Track

 

 

Strengthening Your Level of Influence

 

 

These short informational videos include whiteboard animations and other tutorials on topics related to this competency.

 

Name

Awareness / Basic

Intermediate

Advanced / Expert

The Credible Leader
(registration required)

 

You can participate in recorded interactive webinars and complete learning activities in real-time through the offerings below. To complete any webinar, you will need to access and complete all listed learning materials listed for each.


Note: Users will need to disconnect from NMCI or ONE-Net to view YouTube videos.

Name

Awareness / Basic

Intermediate

Advanced / Expert

7 Ways to Build Your Influence at
Work

Slides: For live and recorded sessions

Workbook: For recorded sessions

 

 

Improve Your Negotiation Skills

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/kslAi1wiGC4)
Option 2 - Download file directly

Workbook: For recorded sessions

 

 

Choose the Right Negotiation
Style for the Situation

On-demand recording:
Option 1 - Open Through YouTube
(URL: youtu.be/raW1A4mmp0Q)
Option 2 - Download file directly

Workbook: For recorded sessions

 

 

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